Freely translated from an article published on IFMA Italia website.
Original content at: http://www.ifma.it/index.php?pagina=articolo.php&id_articolo=25&var_id_menu=68&nodata
All credits related to the content go to IFMA Italia.
(English Version)
This is a personal translation of the article published by the webpage of IFMA Italia
http://www.ifma.it/index.php, all credits go to the author.
Definitions:
FMA – “A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology”.
UNI EN 15221 – 1:2007 – Terms and definitions – “Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.
Facility Management is “the company discipline that coordinates the physical work space with human resources and the company’s own activity. It integrates the principles of economic and financial management of the company, architecture and the behavioural and engineering sciences”. This is the definition of IFMA. In other words, Facility Management is the process of design, implementation and control through which facilities (i.e. the buildings and services needed to support and facilitate the company’s activities) are identified, specified, found and provided in order to provide and maintain those levels of service capable of meeting the company’s needs, creating a quality work environment with as low a cost as possible.
Facility Management is therefore an integrated approach that, through the design, planning and provision of support services to the company’s core business, aims to increase the effectiveness of the organisation and make it able to adapt easily and quickly to changes in the market. The three main aspects that characterize the discipline of Facility Management are strategic, analytical and managerial-operational.
The strategic aspect concerns every decision regarding the management and procurement policy, the distribution of resources to be used to support corporate objectives (preparation and management of the budget, cost allocation, etc.), the choice of supplier, etc..
The analytical aspect is related to the understanding of Internal Customers’ needs for services, the control of management results and efficiency in service delivery, the identification of new techniques and technologies that support the company’s business. It is therefore a fundamental aspect to ensure that Facility Management makes an effective contribution to the achievement of the company’s objectives.
The management-operational aspect concerns the management and coordination of all services as a whole (not individual services) and includes the definition of systems and procedures and the implementation and re-engineering of delivery processes.
All credit for contents to IFMA Italia.
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